Guides /Orders /Orders & Checkout

🛒 Orders & Checkout

⏱ 12 min read 📋 6 steps 🎯 Beginner 👥 All Buyers (B2C & B2B)

Learn how to browse the Africa Conglomerate marketplace, add products to your cart, configure shipping, submit an order, and track its progress through to delivery.

Before you begin

A verified account (see Account Setup)
B2B users: company must be approved and a delivery address saved
A valid payment method configured (see Payments & Invoicing)

Part 1 — Browse the Catalog & Build Your Cart

Browse or Search for Products

From the main navigation, click Marketplace or use the search bar at the top of the page. You can filter results by:

Category — narrow by product type
Seller — find products from a specific company
Price range — set a min and max budget
Minimum order quantity — filter by your purchase volume

📸 Screenshot: Marketplace Browse Page Shows the catalog grid with filter sidebar on the left, product cards with images and prices, and the search bar at the top. /static/guides/images/orders/01-browse-marketplace.png

View a Product & Add to Cart

Click on a product card to open its detail page. Review the description, images, pricing tiers, and available stock. Enter the quantity you want to order (respecting the minimum order quantity) and click Add to Cart.

📸 Screenshot: Product Detail Page Shows the product page with image gallery, description, pricing tier table, quantity input, and the "Add to Cart" button. /static/guides/images/orders/02-product-detail.png

Tip If you are a B2B buyer, check the pricing tier table on the product page — ordering above a volume threshold automatically applies the discounted price.

Review Your Cart

Click the Cart icon in the top navigation to open your cart. Here you can:

Adjust quantities for each line item
Remove items you no longer want
See the subtotal per seller and the order grand total
Apply a promo code if you have one

📸 Screenshot: Cart Page Shows the cart with line items, quantity steppers, remove buttons, a promo code field, and the order total summary panel on the right. /static/guides/images/orders/03-cart-review.png

Note on Multi-Seller Carts If your cart contains products from multiple sellers, the platform automatically splits them into separate orders at checkout — one order per seller. Each order may have different shipping options and lead times.

Part 2 — Checkout & Submit Your Order

Select a Delivery Address

At the start of checkout, choose a saved delivery address or add a new one. For B2B orders, you can select a company warehouse address or a custom delivery site.

📸 Screenshot: Delivery Address Selection Shows a list of saved addresses with radio buttons and an "Add New Address" form at the bottom. /static/guides/images/orders/04-delivery-address.png

Choose a Shipping Method

Available shipping carriers and estimated delivery times are shown based on your delivery address and the seller's location. Select your preferred option:

Standard Shipping — 3–7 business days
Express Shipping — 1–2 business days (where available)
Seller Arranged Delivery — seller coordinates directly
Pick Up — collect from seller's warehouse

📸 Screenshot: Shipping Method Selection Shows carrier options as radio cards, each with the carrier logo, estimated delivery date, and shipping cost. /static/guides/images/orders/05-shipping-method.png

Review & Submit the Order

The final checkout screen shows a complete summary: items, quantities, unit prices, shipping costs, taxes, and the grand total. Review everything carefully before clicking Place Order.

📸 Screenshot: Order Summary / Review Screen Shows the full order summary with line items, shipping, tax breakdown, and the "Place Order" button at the bottom. /static/guides/images/orders/06-order-summary.png

📸 Screenshot: Order Confirmation Page Shows the success screen with order number, estimated delivery date, and links to "Track Order" and "Continue Shopping". /static/guides/images/orders/07-order-confirmation.png

B2B Approval Required If your company has an approval workflow configured, your order will enter a Pending Approval status after you submit it. An authorised approver must review and approve it before it is sent to the seller. See the Approval Workflow guide.

Part 3 — Track Your Order

After your order is confirmed (and approved, for B2B), you can monitor its progress from your Dashboard → Orders panel.

📸 Screenshot: Orders List with Status Badges Shows the orders table with columns for order number, seller, date, total, and status badge (e.g. Pending, Approved, Shipped, Delivered). /static/guides/images/orders/08-orders-list.png

Each order progresses through the following statuses:

Draft — order created but not yet submitted
Pending Approval — awaiting B2B approver action
Confirmed — approved and sent to the seller
Processing — seller is preparing the shipment
Shipped — in transit; tracking number provided
Delivered — received at your delivery address
Cancelled — cancelled by buyer, seller, or approver

📸 Screenshot: Order Detail Page with Timeline Shows the order detail view with a status timeline at the top, shipment tracking number, and a line items breakdown below. /static/guides/images/orders/09-order-detail-timeline.png

What's Next?

✅ Approval Workflows 💳 Payments & Invoicing 💬 Communications